Privacy Policy
Last updated: July 30, 2026
1. Information We Collect
ForestTwin Inc. ("ForestTwin," "we," "us," or "our") collects information you provide directly when you create an account, use our platform, or contact our support team. This includes your name, email address, organization name, and payment information.
We also collect usage data automatically, including browser type, device information, IP address, pages visited, and actions taken within the platform. This data helps us improve performance and user experience.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the ForestTwin platform
- Process transactions and send related notifications
- Respond to support requests and communicate product updates
- Analyze usage patterns to enhance platform features
- Comply with legal obligations and enforce our terms
3. Data Security
We implement industry-standard security measures to protect your data, including end-to-end encryption for data in transit and at rest, SOC 2 Type II compliance, and quarterly third-party security audits. Access to personal data is restricted to authorized personnel who need it to operate, develop, or improve our services.
4. Data Sharing
We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating the platform (such as payment processors and cloud infrastructure providers), but only as necessary and under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights.
5. Your Environmental Data
Forest asset data, carbon metrics, sensor readings, and satellite imagery you upload or connect to ForestTwin remain your property. We process this data solely to provide our digital twin and carbon tracking services. We do not use your environmental data for purposes unrelated to delivering the ForestTwin platform.
6. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We also use analytics cookies to understand how visitors interact with our website. You can manage cookie preferences through your browser settings at any time.
7. Your Rights
You have the right to access, correct, or delete your personal information at any time. You can export your data from the platform settings page or contact our support team. If you are located in the European Economic Area, you have additional rights under GDPR, including the right to data portability and the right to restrict processing.
8. Data Retention
We retain your account data for as long as your account is active. If you close your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or compliance purposes. Aggregated, anonymized data may be retained indefinitely for research and analytics.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of ForestTwin after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or how we handle your data, contact us at privacy@foresttwin.com.